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shipping and returns

Shipping Policy

Orders are normally processed Monday to Friday from 9am to 5pm and are shipped within 2 - 3 business days from day of purchase. Unless we are on Holidays!

Delivery times vary depending on location.

 

If you order a custom made item, expect your order to be at your doorstep within 4 - 7 weeks from order confirmation. Time may vary depending on complexity of items, current workload and customer location.

Within Australia - For items up to 250 grams

Regular registered post: Free

Delivery times: 3 - 6 days depending on location

Express post: AU$6

Delivery times: 1 - 2 business days

International - For items up to 250 grams

Regular registered post:  $AU15

Delivery times: 6 - 20 days 

Express post: AU$40 

Delivery times: 5 - 7 business days

Within Australia - For backpacks or items above 250 grams

Regular registered post:  AU$8

Delivery times: 3 - 6 days depending on location

Express post: AU$ 12

Delivery times: 1 - 2 days depending on location 

International - For backpacks or items above 250 grams

Regular registered post:  $AU30

Delivery times: 6 - 20 days 

Express post: AU$40 + Custom fees if applicable

Delivery times: 5 - 7 business days

For international orders, some countries may have specific fees and taxes and customs charges. As we do not pay GST on international order, customers are responsible to for these fees.

Return & Exchange Policy

 

Disclaimer

As all our products are handmade, we admit that we are not perfect and mistakes can happen. Our products are made with long lasting materials that if taken care of, they could last for generations due to the indestructible nature of plastics.

Sewing on plastic is very different to sewing on fabrics, and sometimes it is inevitable that the stitch is not 100% straight, as when layered and folded the needle does not always go down perfectly straight, unlike on fabric. This does not affect the functionality or quality of the product.

If your product has an unacceptable manufacturing error, we are more than happy repair it, replace it and pay for postage fees.

If you are unhappy with your product, you have 30 days to return it for a full cash refund, voucher or replacement of the product.

Repairs and Recycling

If your product is worn or damaged to a repairable point, and knowing that throwing it away would break your heart and the planet's. Don't worry! We can repair products that are shipped within Australia. If products are beyond repair, you can send the products to us for them to be recycled into other products. 

More information and tutorials on how you can repair your products will be available soon.